Yes - name and shame. Slack is INFURIATING on intermittent connectivity. That is simply not good enough for a product who's primary value is communication.
Anyone who has tried to use Slack:
- in the countryside with patchy connection
- abroad
- in China
- on the London Underground
Can attest to how poor and buggy Slack is on bad internet.
These aren't weird edgecases - London is a major tech hub. Remote workers and open source communities rely on Slack around the world.
China is the second largest economy in the world with a population of 1.7B (incidentally it's blocked at least it was when I was last there but even on VPN it was weird and buggy).
How aren't these kinds of metrics tracked by their product teams. How isn't WhatsApp the gold standard now for message delivery, replicated everywhere.
Neither email nor WhatsApp have the weird consistency issues Slack has with simply sending a message with dodgy internet. Not to mention the unreliable and sometimes user-hostile client state management when Slack can't phone home which can sometimes lead to lost work or inability to see old messages you literally were able to see until you tried to interact with stuff.