Who designs an elevator (lift) with no floor buttons on the inside? The description of them having to go back to the lobby and start over when they selected the wrong floor seems like something that would happen pretty often.
Tall building are expensive. The taller, the more available floor space to rent. The taller, the more elevators you need. More elevators mean less floor space. People need to move between floors.
Buttons outside means that an algorithm can dispatch elevators most efficiently, combining people who want to go to the same floors, or follow up floors. So the throughput of people thru the building is maximized.
Its tyranny of capitalism. Or the tyranny of efficiency.
It seems much cheaper to build and maintain, due to a reduction in parts.
What's Orwellian about it is that a finger must touch a screen. They are not yet picking up biometric information as far as I know. When that day comes, it will indeed enhance security, but add to the surveillance creep.