In systems that deal with money, money-related data is virtually never deleted. The reason is the fear that deletion can be exploited somehow in the future, rather than the old data being actionable.

For example, if a customer registers with the name of a deleted customer, which will resurface some "unfinished" transactions or rules associated with the older version of the "same" customer that haven't been properly deleted but appeared to be deleted for a while.

Also, in general, deletion is very difficult because money doesn't just disappear. You'd need some sort of compaction (think: Git squash) rather than deletion to be able to balance the system's books... but then you'd be filling the system with fake transactions...

From my experience from working with these kinds of systems, the typical solution is to label entities with active/inactive labels to substitute deletion. But entities never go away.

Payment information is often subject to pretty strict regulatory requirements, including archival durations. Having to keep all the original information for 10 years is not entirely uncommon.

It might just be an internal policy to cover all the crazy combinations of regs the world over. They might just say 10/20/100 years is their policy, now figure out how to store it.

I'm not sure if they have regulatory obligations to keep them, or what, but it still seems like you could back them up to cold storage after a reasonable period of time.

At an individual level I appreciate when an app or service I use maintains all records from the start of our relationship, I’ve infrequently found myself going back and looking for something, and it’s always a breath of fresh air to see that nothing was deleted.