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Not a fan or a user of Workplace but I do not understand the reason of shutting it down to external customers if it is going to be used internally for Meta workers anyways? I mean Meta can keep it available if customers want to use it without doing massive marketing, sales or support. Can someone help explain what kind of cost savings Meta can have by shutting it down for external customers?

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Used to work on Workplace a while ago, not at Meta anymore. What Meta needs to prioritize for themselves is very different from what they need to prioritize in order to compete with Slack, Teams, Zoom, etc. This is also not a product that sells or supports itself.

External customers require extra sales, support, ops, eng building specific features, etc

Internal support can be much more limited and targeted.

Consider cooking your family dinner vs running a restaurant.

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