> This customer actually returned the car with a 96% charge, the same as they’d picked it up at.
> This customer actually returned the car with a 96% charge, the same as they’d picked it up at.
This is a completely distinct person and rental incident from the customer being charged the $277 fee, as is clearly indicated by the change in first-person vs third-person.
I assume the author added their 98% anecdote just to further the point that Hertz's customer charging policies are especially nonsensical, because they can require customers charging the car back to a level which is harmful to the battery health long-term.