I don't think so. It seems more like a story of corporate blundering. They shipped an incredibly popular game that was a breakout hit. 6 months later, changed the requirements (for no reason other than shortsighted greed) such that people in something like 70 countries could no longer play the game. Backlash ensued, and the reputation of the game is in the mud compared to where it was before.

PSN is not available in many countries so this resulted in lots of players just being unable to play anymore.

No, you still didn't get the context right.

But digital libraries do really suck.

They sold a product, collected money and then disabled it to a large chunk of customers that live in countries that don't have PSN.

This is textbook corporate asshole behavior.

Not really, a big chunk of players had good reason to be angry. PSN accounts aren't available in half of the world, and the Steam listing was initially set up to allow anyone to buy the game, so many people would have been locked out of what they paid for. Steam opened up extended refunds due to extenuating circumstances but only after the controversy blew up.

No. They sold the game worldwide, and the FAQ explicitly said linking an account was worldwide, then they switched on the requirement and changed the FAQ.

Except it's impossible to create a PSN account in a lot of countires, countries where it was possible to buy and play the game and now it's too late for a refund, so people are stuck with a game they now can't play anymore.

Then they proceeded to gaslight people ("it just takes 2 minutes").

Then they withdrew the game from 177 countries (out of ~195 depending how you count), so people not only they couldn't buy it anymore, but people who had already bought it lost access to it.

It's a shitshow, they completely destroyed players' trust with this.