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That’s horrifying!

I had the ability to swap numbers for 3 carriers as a minimum wage paid Radio Shack employee.

It was just a web form with a few boxes to fill out based on customer provided info followed by enter.

Even when ID is checked, a decent fake ID is like $50 these days, and grants access to wealthy bank accounts.

At the time we were heavily incentivized to speed run anything that did not generate a commission so checking ID carefully if at all was not high on our list of priorities.

Americans like to believe they live in a high trust society. That must be why things like this are even possible. It brings convenience (and I guess profit, as time is money) but the trust required is very high.

Did you have a pin on your account?

One would hope it’s not possible to swap unless that is entered, no matter how corrupt the employee.