We are taking both the article and the comments here and elsewhere to heart. Our entire focus is on building products that get better over time through repair, upgrade, and overall design for longevity, and software is a necessary part of that. We recognize that we have fallen short of where we need to be, and are making the needed investments to resolve this.

Last week, we published the final release for the Windows version of 12th Gen along with more context around what has stalled the Linux updater: https://knowledgebase.frame.work/framework-laptop-bios-and-d...

Early this week, we'll be releasing final Framework Laptop 13 and Framework Laptop 16 AMD BIOS and Driver updates that have been in Community Beta testing over the last 10 days.

A few months ago, we released an 11th Gen BIOS update for Windows: https://knowledgebase.frame.work/framework-laptop-bios-relea...

With each of these complete, we've resolved both infrastructure and process issues that make it faster for us to iterate on BIOS and driver updates on each platform. Obviously, our words here are not enough. We need to and commit to demonstrating this by actually improving both our iteration speed on software updates and our communication processes so that you both know the status and are aware when we have releases.