Neon is so unreliable that they removed the percentages from their status website. A truly bad thing for a data company to do.
Hey, we do want to add numbers back to that page. The issue was that the original numbers were inaccurate.
"The goal of this metric is to represent the health of a system. However, we found this binary “is there an incident or not” approach wasn’t accurate for describing our service. For example, in the past 30 days, 99.9% of projects hosted on Neon had an uptime better than 99.95%; however, the status page displayed 99.89% uptime."
How many times do you expect to slice it? "For 99% of days this year, 99% of our customers have experienced 99% reliability for 99% of their users, we're 99% sure"? (That's just the long way of saying 95%)
(Neon engineer)
Edit: to be more specific, we will have a new calculations similar to how Snowflake does theirs.
Hope that helps!
Internally we are measuring the number of projects under 5 min in the last 30 days and it's been lower double digits over 700K+ total databases under management.
A TON of effort is going there, twice a week standups, tightening our processes and quality across the board, a standing item in our monthly board meetings. While stability is black and white, what goes into delivering it is a long tail of small and large improvement and a major team effort.
We will also update the status page soon.