I'm sure it happens. We get EV 'reviews' from time to time in some of the ev forums and reddits. I've noticed a common tendency to get this experience, then extrapolate it to the rest of the experiences as well. It isn't always a representative sample, though I understand why it happens.
But that's not why I mentioned Tesla. I mentioned them because there's so much weird industry caused complexity that they avoid. Need to charge the car you've just rented? Just find a supercharger and plug in. Not ideal necessarily, but at least it isn't hard.
Got a non-Tesla and need to use EVGo or EA? If you're lucky the card reader isn't broken. Then there's a decent chance it times out while communicating, because the order of events isn't intuitive for first timers. Cancelling the session at this point sometimes gets tricky too. Oh, and all of this is assuming the unit itself wasn't broken. If the card reader was broken, now you are downloading an app, tapping in card details, trying to figure out which stall to active, etc. And finally, you find out that the Bolt might require you to hold the cord just right for it to activate. EA used to have a whole video just on this detail. :facepalm
It can be a really terrible experience.