"Hi Dude, I've got this thing I need help with. Here is the description of what it is and what I am having a problem with."
It's not an issue if they put it in the same chat message, it's the "Hi", send message, "I have a problem", send message, "This is what the problem is", send message that drives me up a wall.
And if you REALLY need him to get back to let you know if he can help out immediately, you can send a second message along the lines of, "And sorry to be a bother, but I need help pronto. Please let me know if you can take a look at this right now." At that point, it's not a big deal if there's another message, because you haven't wasted time in relaying it.
Stop wasting my time. If sending "Hi" makes you feel better, fine, but the substance had better be on my screen by the time I look at the window, or you've wasted my time.