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> If you're trying to market this, you should change the demo to something where it shows a success story

I count not having to deal with someone's chatbot as a win.

That's what makes the demo hilarious. It doesn't actually get through the chatbot. The presenter just gives up.

You still do, though. Their chatbot just keeps talking at a basic keyword recognition bot and getting the same menu fed back to it without recognizing or even being able to do anything about it.

Chatbots are an API that implement a serialization and interchange format compatible with lay human beings. Now we have an API client implemented for that serialization and interchange format. It seems natural. Sort of like being surprised you built an API and that someone used it.

I don't use Gmail but Google has, or is, marketing an AI reply button to emails. Which will essentially become an AI to AI email chain.