I actually don’t understand how Microsoft is still such a big player when its programs are so clunky and awful generally…
And yet - my go to for writing anything is still Word -.-
Alternative venues include the default installation of windows to (almost) every laptop in existence.
AI/speech recognition - nuance communications (the stuff behind apple's siri)
side note: does linkedIn count?
These two products dominate every non-technical industry. I think MSFT makes mediocre software. But as long as those two gravy trains exist, they'll never lose.