I have no position here but reading this a few times (and not digging further for additional context) it's unclear of what the situation is here, at least to me.

> ... I cannot access any of mine to check at the moment ...

"at the moment" makes it sound like they were not on a computer, or out to eat or something where they couldn't easily check?

> ...I downloaded everything to my laptop before I submitted an appeal...

Makes it sound like they still have access to their account and were able to access the content in order to download a copy?