Apple support is so bad now. I’m having a problem where my macbook will dark wake (even though I have turned absolutely everything off that allows it to dark wake). Wouldn’t be that big of an issue, except that it will dark wake, then get stuck in dark wake with the lid closed while sitting in my bag, eventually running the battery down and overheating the laptop. This is a known issue. It’s been a known issue for years. Nothing has changed. On my recent call with their “advanced technical support”, I screen-shared with the technician, showing her all the logs where the computer woke up while in my bag, got stuck endlessly scanning the network, experienced a thermal emergency, etc. Her response: “can you take a screenshot of the issue the next time it happens? Maybe take a screenshot of your computer being awake when it shouldn’t be? We can’t continue until you update to 14.4 and you provide a screenshot of the issue.”