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Moral of the story: Fire bad clients.

Actually, the contractor's boss surely did the math:

* this client is giving me xxxx $

* it costs me yyyy $ for salary team... so there's so gains... so let's no lose the client (even if it means dumb work for the team)

Moreover: it's easier to justify the contract's cost (we have to monitor closely your infra to get your IT business running... here are the numbers of tickets that we processed) than having to explain: "OK, we did nothing this month BUT you pay us because MAYBE SOMEDAY something bad may happens"... because the client might either think that he doesn't need the support contract or that he doesn't need to pay that much...

All in all: it's not a bad thing for the team to leave that kind of bullshit job

At an agency I worked for, one of the reasons firing shitty clients took so fucking long is because "xxxx $" always seems to include prospective figures from future sales that were perpetually just one signature away. It seemed that the personalities that made them act like cunts when anything went wrong were the same kind that would change their mind at the last minute and we'd waste even more time on proposals.

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