I understand that LifeShield may not be a popular company, and that their rep was totally in the wrong in this matter. But the level of outrage shown by Jeremy is just ludicrous. They apologized several times over and explained that they were dealing with cranking out a job under extremely tight deadlines (something we should all be familiar with) and managed to screw up.

The 4-5 instances of apologies, retraction of threat, and admittance of error should have been enough. But it seems like OP felt so entitled to being treated like a 5-star customer that he had to complain till he was spent.