They've been a horrible company ever since their name changed from "InGrid". I originally purchased my system when they were InGrid about 6 years ago.
When I bought my system, it was advertised that the system would work with or without monitoring, which was a huge selling point for me. I wasn't sure if I really cared about the monitoring or not, since alerts go directly to your phone, email, etc. With those kinds of alerts, who needs someone else to call the cops for you?
Anyway, so I invested in the system mostly for this reason. The InGrid site was great and the support staff was friendly and helpful - I always ended up talking to the same person and it was a nice experience. So I dumped a good $600 into sensors, cameras, etc.
Fast-forward a few years and InGrid changes their name to LifeShield - I don't know if this was an acquisition or a brand change or what, but it brought on a slew of bad experiences. The support staff started sounding cold and uninterested. The website started going to shit, it was impossible to find things (try finding the online control panel to your system - that thing has changed URLs / names at least 5 times).
But the two worst things: a few months ago, they raised my monitoring rates with no notification whatsoever. I saw my monthly charge come in $5 higher than it used to be. Obviously not a ton of money but I'd like to know why I'm paying $60 more per year for the exact same service. I called them up and they said "Well our rates are now different for those who aren't on a contract with us. If you'd like to go back to your normal rate, you'll need to sign a 3-year contract with us." What, The, Fuck. I don't want a contract, especially not with a company who randomly decides to raise rates of their longest customers without notification.
So I decided to shut off the system monitoring. When I did so, to my horror I found that the entire system was bricked. The control panel says "Not Activated". They've once again fucked me, going back on their original statement that the hardware would work without monitoring.
So I'm done with them. They're a shitty company who's gone down the toilet over the past few years.
From the article here one of the LifeShield reps said they took a huge hit to their business because of some random clone on the web... that's probably bullshit. They're taking a huge hit to their business because of their shady business practices and lackluster product offerings.