In reality it's quite hard for somebody to observe that themselves using just their smartphone. The only way they can do it is by getting a packet trace, which they won't have the permissions to capture on the phone, nor the skill to interpret. (Ideally they'd want to get packet traces from multiple points in the network to understand where the anomalies are happening, but that's even harder.)

In principle you could observe it from some kind of OS level counters that aren't ACLd, but in practice the counters are not reliable enough for that.

Now, the things like "calls dropping" or "connections getting reset" that you're calling out have nothing to do with packet loss. It's pretty obvious that you're not very technical and think that all error conditions are just the same thing and you can just mix them together. But what comes out is just technobabble.