Situations like this one make a company show whether they really are open source or only do so for marketability and to artificially appear more trustworthy. And sadly too often it comes out that it’s the latter
You can invest time and effort into improving an open core product because the leadership is very open and collaborative, then the CTO changes or a bad quarter comes around and OOPS they're done playing with the community now
What you're saying is you want them to continue maintaining it at their cost because the community don't want to?
The people who agree with that are the ones who see FOSS as a freebie.