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It's what the CEO wants you to know not what you objectively should know

On the contrary - they are serving customers, the same way I serve dinner for my family. Diced, sliced, with juiceless bits thrown away, and leftovers given to chickens.

If you served dinner like they served customers, you would be apathetically serving cut up pieces of your family to the members that remain, while charging them an exorbitant price, then taking them to court if they dare post a bad review.

https://en.wiktionary.org/wiki/Dewey,_Cheatem_and_Howe

Thank you for this, TIL.

Also, I agree with your point, but the title of the book is still accurate, the content of the book is literally what the CEO wants you to know, not what you should know.

Dewey, Cheatum & Howe, was a common trope in The Three Stooges, which I watched a lot of as a kid. :)

Also a common trope on Car Talk, RIP Tom Magliozzi.

To be fair, the Tappet Brothers were probably around when the stooges were recorded. ;)

I do miss the show though. It was one of the few that could still be labeled, good fun.