Yes, but the public doesn't know, or care what the actual company policy reads. Even if the company was 90% in the right, they should still accept all the blame, just to appease the pitchforks.

Remember that incident with Airbnb where a woman's house was trashed? I'm sure Airbnb had all the proper fine print to prevent them from liability, but they still went out of their way to make sure the woman was properly compensated. I'm sure Airbnb was never at fault here, but they were able to turn a case of bad press into good press.

The Miso founder simply took a case of bad press, and turned into worse press.