This is a perfect example of how Sundar is a terrible leader. He gave a super-bland email to the company which basically said that offending users is unacceptable and that the system must not have any bias.

Neither of those is a reasonable goal. The goal is to come up with something that isn't massively offensive, not completely unoffensive and with no bias. But Sundar is basically a person who got to where he is by attempting to be maximally unoffensive and it's clear the company is now being held back by his poor leadership and lack of vision.