> Getting people to give up seems to be the main goal, not a side effect
I once had someone proudly tell me that they improved the metric "average support call time" at a large corporation by making the waiting music more annoying.
I once had someone proudly tell me that they improved the metric "average support call time" at a large corporation by making the waiting music more annoying.
I wonder if there's amount of time they can keep you on hold before you can claim their not answering their phones.
They might be required to have a legal address and be reachable by certified mail, but IMHO there's nothing wrong with a business (no matter how large) simply having no phones at all.