What do customers dislike about Amex? I’ve typically seen them referred to positively compared to other processors.
I'm not a fan. They like to play the game of "unlimited credit limit". Until you spend more than your secret credit limit that is, in fact, not unlimited. this was years ago, but I was unable to get them to tell me what the secret limit was until I tried to make a large purchase and they blocked it. then we had to play a stupid game of hypotheticals. If I were to attempt to make a single purchase of $75k next week, would it go through? What about $100k?
Worse. At least Amex is widely accepted worldwide (not as widely as Visa/MC). Discover? Ha. Tough luck.
Loathed? Lol.
American Express is one of my favorite actual providers.