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Comment by vinay427 | Hacker News Reader

Respectfully, I’m not sure what you are asking for. In-N-Out is only in a small fraction of the US so most people from the US wouldn’t know much about it either. I believe that’s why the GP comment provided a little more context which was more or less sufficient for me to understand the comparison.

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Initially the In-N-Out example was made without explaining what it is, and even with the added context i think it doesn't really explain how In-N-Out differs from McDonalds. Their operations are better, what does that mean, how does that impact customers, how does that impact cost, etc.

If you ever go to one, you'll understand. They're like the Rolls-Royce of fast food burgers.

I wouldn't say Rolls-Royce, more like Lexus. Fuddruckers would be closer to Rolls quality as they actually allow for something other than well-done, preformed, meat pucks.

I’ve been. It’s nothing special.

In-n-Out has saturated the southwestern coast, which is a pretty significant fraction of the United States.

The key is they have an absolute ton of employees in the restaurant (a busy McDonald’s might have four or five, In-n-out can have double or triple that. I’ve seen other fast food with two employees, never an In-n-Out) and they work exceptionally hard on specific tasks.

They also only deploy in areas where they’ve determined they’ll be able to keep the store busy enough.

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