Thanks for the reference. There are quite a few writers railing against the current Professional Managerial Class (PMC). It's very interesting to see that their rise has quite a long history. Where things appear to have gone off the rails is that the PMC are now more interested in the management of perception than actually managing. The proposed solution is to get more competent managers but Burnham points out that the issue is likely more fundamental than that and a new social organisation may be required to deal with their shortcomings.