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I'm fairly competent, I don't even really have a "support" issue, I just need them to stop billing me for a device that was damaged and replaced. You can't terminate unless the "device is online", and the fact that there isn't a very direct support path for this is wild

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> You can't terminate unless the "device is online"

:-O good to know! current subscriber here. yikes indeed.

That's definitely untrue. Power off your device and see if you can't terminate service

That device is online thing ain't true because there's my dish that got bad and thousands of individually bought ones in Ukraine getting damaged.

Talk to your Telecoms regulator and give your phone number. You've probably hit a computer says no situation.

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