Yes. And be sure to follow up with a robust customer interview to discover the why.
Executing a customer interview discovers the why behind feature requests.
If you leave it at the Sales and CS level you can end up with requests like I want to export to Excel. Sure, build that feature, but you risk missing the bigger picture.
Why does the customer want to do that? What’s their pain/problem/opportunity/JTBD?
You may uncover it is to integrate with another system, to give their boss a report, or to do some data analysis.
As a PM your job is to not build what customers are asking for, it is to solve the underlying need in line with your product vision and company strategy.