It's my current predicament. I'm consulting for a 'serverless' startup that shuns away any sort of backoffice and / or impersonating. They also don't store logs, just what the infrastructure provider offers, so, a tail to live prod data.

It's just horrible to investigate a customer issue and is a frustrating experience both for the devs and the customers.

"Hello, <customer>, do you mind doing the exact same operation you were complaining about right now?", then it's shifting through microservice logging hell.