> the size of your backlog is inversely proportional to how often you talk to customers
This doesn't track, at all.
The more you talk to customers, the more useless tickets for non-issues are created.
This doesn't track, at all.
The more you talk to customers, the more useless tickets for non-issues are created.
What you don't want it one person going in, trying to play it as a salesperson, misunderstanding half of what is said, attaching too much weight to bikeshedding and random offhand remarks, not asking whys, almost mirroring everything customer says and promising to deliver it, etc.
Treating it as smarmy sales might be how an entrenched company that already has a semi-credible product can close some enterprise deals, but it's death for a startup that wants to understand the problems, and figure out a good solution they can build.