Tesla could have done better I feel in proactively informing owners of what to do/not do with this cold snap. They would have saved themselves a few bad headlines
The cold weather limitations and suggestions to get going are documented fairly well in the owner's manual, available both online and from within the car on the display. Don't get me wrong: I think Tesla deserves blame for a multitude of problems, but in this case blaming the manufacturer for the failure of the customer to RTFM doesn't seem fair.