If the problem is pervasive as made out to be, it stands to reason that a person would have at least one anecdotal experience in favor of the claim.
1. The people who say they have had a problem actually have had a problem, and some other people have gotten lucky.
2. The people who say they have had a problem are lying, or deceived.
The article actually ends with "shoppers are likely to find themselves disappointed and frustrated most of the time." - and that is clearly false for me and everyone I know. "rarely" or "occassionaly"? maybe. But not "most of the time".
Bold of you to assume you're not the minority.