And because I personally have never seen the problem, it couldn’t possibly exist!
1. The people who say they have had a problem actually have had a problem, and some other people have gotten lucky.
2. The people who say they have had a problem are lying, or deceived.
The article actually ends with "shoppers are likely to find themselves disappointed and frustrated most of the time." - and that is clearly false for me and everyone I know. "rarely" or "occassionaly"? maybe. But not "most of the time".
Bold of you to assume you're not the minority.
All they need to do is drop everything to learn one of the most competitive and hardest cross-disciplinary skills and jump into a shrinking market!
You scan the products. Confirm that you've scanned everything. Want a shopping bag, yes/no? Pay.
That's it. The scanners work. Payment work. Getting a receipt works.
Maybe I've just been lucky, who knows.
Me: I don't have to scan, check I've scanned everything, enter the number of bags, put groceries in those bags. Instead I put my stuff on the belt, I pay and walk out w the groceries--and the cashier is a pro at scanning and bagging, whereas I am not.
Plus, it's not like these stores are going to pass along the labor savings to us. They'll just pocket the difference.
I remember the time before self-scan machines, and the lines were not shorter. Even "10 items or less" registers had huge lines.