It's a charger issue, did any one read the damn article?
The actual problem is that cold batteries have higher resistance, so these cold cars aren't charging. The owners need to run the heaters in their car for 30-45 minutes before they try to charge to be able to effectively charge at all.
How could that conceivably be user error?
> He was forced to hire a flatbed tow truck to haul the vehicle to a working charging station.
The rest of the article is talking about other issues.
It is IMHO pushing a point of view that it hopes to confirm readers' current opinions.
In general, Teslas won't supercharge until the battery reaches a specific temperature. It's well-known that a Tesla will sit at a Supercharger and heat the battery until it's warm enough to charge, sometimes for 20+ minutes.
As far as why this incident happened, I have no idea, and nor does the article speculate.
" One expert told the news outlet that cold weather can impact the ability of electric vehicles to charge properly.
"It’s not plug and go. You have to precondition the battery, meaning that you have to get the battery up to the optimal temperature to accept a fast charge," said Mark Bilek of the Chicago Auto Trade Association. "