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Every fraud prevention scheme is going to have false positives, so there's no excuse for not providing the user with an appeal process.

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This blog post is quite old. They do have such an appeal system in place now.

http://i.imgur.com/xQNvz.jpg

I completely agree. It would be one thing if you had the prevention in there but somehow had the ability to email them and get it worked out but, instead, Facebook completely ruins the UX for this person.

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