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Comment by behnamoh | Hacker News Reader

The good thing with Amazon is their lax return policy. You have 1 month to test the product and if you don't like it, you return it to one of several available places (Wholefoods, Amazon locker, UPS, even leave it at the door for UPS to pick up, etc.)

No other store/website even comes close to this. BB gives you 2 weeks to try the product, and you'd have to drive all the way to their location to return the thing.

I keep purchasing from Amazon mainly because of the return policy, but I agree that there are cheaper options out there.

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A Amazon marketplace product I ordered was wrong. I ordered a memory module and got the wrong one. After checkingy order I saw that I ordered the right one. No problem, I thought. Filled a return form, entered "wrong product" as reason, send it back.

The marketplace reseller denied my refund because he claims I swapped the product. I escalated the issue to the Amazon support. They told my that this decision is final and I can nothing do about it. I let my lawyer send them a letter. Only then Amazon gave me my money back.

This if the story how Amazon lost me as a long time customer because of poor and stubborn support over a 23€ product.

To be fair, they have to deal with a lot of returns fraud.

Why are you being fair to one of the richest companies in the world. They could afford to hire huge swathes of engineers and customer support reps to learn the truth.

You should be fair to everyone, from the richest to the poorest. Fair has no economic boundaries.

I'm more curious what led you to contact a lawyer over a $20 loss... I don't think I've met a lawyer who was cheap enough for that to make sense. If you're going to fight a vendor, why not just do a bank chargeback?

May family pro-bono

It’s weird to me that they refuse to do price adjustment for sales and force customers to return items and purchase again.

Who’s getting shafted on processing these returns?

Costco? Essentially lifetime return policy except 3 months on electronics.

I wonder how long before "Electronics" is no longer a useful categorization because everything other than food is electronic.

"My chicken sandwich last night came with bluetooth 5 compatibility. I connected it to my phone to track the journey through my digestive tract."

That's as appealing an idea as it is horrifying, honestly.

It used to include electronics until people were returning TVs that they had for over a year "not satisfied with the product", then turning around and buying an upgrade with the refund.

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