A notable feature here is "no training on your business data or conversations" which really shouldn't have to be a feature. (requests using the ChatGPT API already aren't trained upon)
Coincidentally I just used this form yesterday and got the confirmation about opting out.
So if people are going through the steps now they might indeed think that they no longer have access to advanced features.
If you want an entirely free and open LLM experience, you can also run one of the ever-improving open source models on your own hardware. But for many if not most companies, paying $25/mo per user for something as amazing as ChatGPT-4 is a bargain.
Yea, another way to word it would be to imagine that they _only_ had a more expensive "no train" option. Now ask if it would be okay to offer a lower priced but yes-train version.
You can opt out of ChatGPT using your conversations for future training, without disabling any features like convo history.
Either some browser plug-in like an adblock is hiding the button from you, or you're not noticing and clicking it (I'm guessing the former [1]).
For me, on iPhone, there's a black button with white text "Make a Privacy Request" which sort of hovers bottom centre of the page the way "Chat Live with Support!" buttons often hover.
Click on that button to get to this - https://privacy.openai.com/policies?modal=take-control - which allows you to either delete your account, or:
"I would like to: Step 1 of 2 Do not train on my content Ask us to stop training on your content"
They then tell you it applies to content going forward, not stuff already done. But that's the opt out that doesn't require losing ChatGPT conversation history.
[1] On iOS Safari with 1Blocker enabled, I could see the button without it being hidden as an annoyance or widget or whatever, however when I tried entering email for opting out to check it still works it gave me an error message that suggested adblock type things might be the issue. I opened the page in Firefox for iOS (so same browser engine as Safari, but without 1Block) and it worked with no error message.
The benefit of training on data of people they've explicitly agreed not to train on (which is probably a very small % of even paying users yet alone free ones) is unlikely to be worth the risks. They'd be more likely just to not offer the opt-out agreement option.
But ultimately, we often can't know if people or companies will or won't honour agreements, just like when we share a scam of a passport with a bank we can't be sure they aren't passing that scan onto an identity-theft crime ring. Or course, reputation matters, and while banks often have a shit reputation they generally don't have a reputation for doing that sort of thing.
OpenAI have been building up a bit of a shit reputation among many people, and have even got a reputation for training on data that other people don't believe they should have the right to train on, so that won't help get people to trust them (as demonstrated by you asking the question), but personally I still think they're not likely to cross the line of training on data they've explicitly agreed with a customer not to use.
Roark66 gave a better answer, but...
On desktop I clicked the link and immediately saw "Make A Privacy Request" top right (where login / account / menu buttons might be)
I must ask did you honestly just miss this UI element or do you think it might be some confirmation bias that you already had?
It would make more sense for them to just train on it anyway.