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It's not "tattle to the boss", it's using a manager as a resource to help a team work together more effectively. That's part of what they're paid for. If it was one person, a 1::1 could make sense, but they're getting swamped by teammates interrupting their work, it's not their job to deal with that and delegating it to the person whose job it is makes a lot of sense.

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I guess different strokes.

As an employee, before I escalate any issue I always try to do my best to fix it myself first (barring some efficiency gain like it's far easier for someone else to resolve). And as a manager I appreciate reports who do the same.

As a past manager (and getting ready to manage another team now), the last thing I'd want would be for anyone on my team to have to deal with being swamped by inane requests from another team and that's something I'd step in to help with even unasked. As an IC whose time has always been highly valuable my current manager and none of my past managers would ever have put up with a group of people from another team interrupting me and squandering my time like that and would have stepped in as well.

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