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It would seem like Ward is no stranger to this sort of public candidness. But it doesn't particularly seem like the sort of transparency that actually puts users, or employees, at ease.

I think you're confused. This relationship is between customer and vendor.

And as a customer, I expect my vendor not to take my data and use it against me.

And then when I simply ask for clarification why this is happening not be gaslighted and made to feel a victim.

They sell comp data from all their customers, and most of their customers probably aren’t aware of it?

Unfortunately his heart is in the wrong place.

This is a pathetic twitter slap fight between two dorks. It's so incredibly transparent that I honestly struggle to believe anyone could consider this a genuine exchange with a common goal of resolution. It's public shit slinging dressed up as humble, sincere tweets. It's plain embarrassing.