No, no. They are simply saying 'cater for the edge cases'. No more, no less. We know what you are saying.
They're just saying that you're ignoring nuance to their detriment (true), and therefore you are not trustworthy in decision making (true).
No, we are not prepared to let you make decisions for us ("But many in that group will be served fine with alternatives"). No, that's precisely the problem - Centralised planning thinks that the alternatives are fine, and they are often not. Similar to Google not having a phone number to unblock locked accounts.
>And wanting something doesn't mean you thought it through.
Sure. We will assume that this is charitable / general statement (if it weren't: It is this attitude that makes one unqualified to make decisions. They think they know better, and assume that the other person does not.)