> No, we are not prepared to let you make decisions for us ("But many in that group will be served fine with alternatives"). No, that's precisely the problem - Centralised planning thinks that the alternatives are fine, and they are often not. Similar to Google not having a phone number to unblock locked accounts.
You're making a jump here that is not at all warranted.
Many literally means many.
Not in the sense that they will get lucky, but in the sense that different people have different edge cases.
They're not trying to tell people what their needs are, it's that different people truly do have different needs.
A bunch of people are arguing that their purchases have to cater for needs that they don't actually have. Trying to argue them down is not trying to say nobody has those needs, it's that too many people are thinking about a problem for 5 seconds, not considering alternatives, and claiming to have needs, when the actual number is a lot smaller.
It's not about specific people being told they're wrong. It's statistical. We can count how many people are doing X or Y and it's not most people. People get aspirational about the future and make claims that are wrong. Or they consider a lack of an "expected" feature to be far more impactful than it actually is. It's not uncharitable to say this about statistical aggregates, it's a fact.