Yes, actually. But we aren't resting on our (very profitable) laurels. Development of Falcon slowed so attention could pivot to the new generation of even more reusable vehicles. Development on Merlin started around 2005, the first F9 was built in 2010, and first landing was in 2015. Raptor engine testing began around that time, and starship hopped in 2020. These things take time, but in truth we're right on schedule.
It's the equivalent of a taxiing accident at an airport while going to a maintenance hanger. Not really the failure mode most care about, especially not for a retired vehicle.
That's how to make things reliable.
19 cycles isn't a lot for reliability testing. I'm not a test engineer, but it'll likely take hundreds of launches to get them really solid.
They've single-handedly changed how rocketry works. They're the only ones doing anything about this. Give them some time, for goodness sake! I think they've more than demonstrated their capability.
They're getting 18 launches out of these things. The previous record was 0 - 1 launches. It's an astonishing improvement, and they're getting better and better.
Honest question, why does it seem fair to judge them against the goal they set for themselves rather than what they've achieved? To take the reverse example it means you should judge people really highly when they set really simple goals and then exceed the very simple goal. That doesn't seem very reasonable.
And to be clear, that goal you're talking about is the goal of SpaceX overall, not Falcon 9 specifically. The goal for Falcon 9 this year was 100 launches. They're on track to reach 96 or 97 this year, they're at 94 so far. I don't remember any plans to give Falcon 9 airline operations, unless you go back really far (around a decade ago) when there was still plans for Falcon 9 upper stage reusability.
It's hard to see what does the humankind may need to put into orbit in quantities like that. Just for comparison, this is about as much as air cargo volumes delivered in the world.