> a. the student had a legitimate complaint

So what? Why didn't he walk down to the LCSR and ask politely instead of sending a poorly-written nasty e-mail?

> b. the recipient should have just done it instead of wasting time writing that nonsensical response(seriously, it's not even funny)

I would've loved receiving this reply if I were ``USER NAME''. You don't enjoy absurd humor much, do you?

> c. the university seems to find the incompetence of their employees amusing, even 13 years later

One webpage doesn't speak for a university of >30,000.