Only when they decide it's worth their time. They don't send in loss adjusters for every case. Just think about what you're saying logically.
Have a read about how it works: https://www.morganclark.co.uk/loss-adjusters-your-questions-...
Have a read about how it works: https://www.morganclark.co.uk/loss-adjusters-your-questions-...
12K claim on a car that was allegedy sold as new 24 hours ago? Super unlikely a loss adjuster wasn't sent and came to the same conclusion as Tesla.