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Insurance companies go by the reports from repairers. They don't investigate every individual case themselves.

Insurance companies send a claims adjuster to inspect it themselves. They aren’t just going to fix your car unless they think it’s covered because of some type of accident. It sounds like they agreed with Tesla at their expense.

Only when they decide it's worth their time. They don't send in loss adjusters for every case. Just think about what you're saying logically.

Have a read about how it works: https://www.morganclark.co.uk/loss-adjusters-your-questions-...

I've never dealt with car/home insurance where they didnt send someone. Claims far less than what this was.

Hooray. Your individual experience is not universal.

> Only when they decide it's worth their time

12K claim on a car that was allegedy sold as new 24 hours ago? Super unlikely a loss adjuster wasn't sent and came to the same conclusion as Tesla.

Either that, or Tesla service technicians have earned a reputation of trustworthiness among insurance providers. (Which I'm fairly certain is not the case.)

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