That information is not in the linked article, and all the valuations in the article are listed in dollars. You have to click through to the linked Reuters article. So I’m not sure how you’d expect others to know that it’s a story about someone from the UK.

Probably because the entire BI article linked makes no reference to it happening in England, and has various hints that it would have happened in America (like pricing things in USD, talking about taking it to the service center and not the service centre, referring to the NHTSA, etc).

Regardless, England has similar enough laws to America in this regard, such as the Consumer Rights Act of 2015.

Oh sorry, but the linked article makes no mention of that and since the repair was priced in dollar I assumed it must have been in the US. Serves me right, I guess, for believing anything businessinsider says without triple checking.