> At 18th I've received an email from Amazon, that in order to get my package I need to "share some personal details" for a 3rd party (Aramex). No refunds in the email. I did it, naively, and no answer since that.

My guess is that the info is for the customs process between Aramex and your government. It hasn't been super-rare for me for customs procedures to sometimes take a bit more than a couple of days. It's not like the shipping company can rush the government; the government will probably not care for their deadlines.

If you know the shipping company, you may have been given the company's tracking number by Amazon, which would probably allow you to see a bit more info on the shipping progress. Here's their tracking page:

https://www.aramex.com/ro/en/track/shipments

> Is this business value?

Yes. It's more value for them, and less for you.

Similar experience: An order that was supposedly in an Amazon facility < 30 min from me on the 8th, was not delivered as promised by the 13th, then stated delivery between the 14-20th due to "severe bad weather" and as of today still not delivered. We haven't had snow in weeks and this is the mildest winter in several years. Now it says "if not delivered by tomorrow you can come back the next day and get a refund".

Seems like your case is out of what Amazon preaches. Of course not everything is perfect, I am just listing some interesting points.