Placing “no show” in the record to try and blame us was definitely not good customer service.
Sure my gripe may be with the government, but what difference does it make? They are one and the same given that both entities will point fingers at each other. I tried calling Qatar airways first - they were the ones who suggested calling the health authorities.
As I’ve posted on this site in the past, I am very meticulous when preparing documentation for foreign trips. So I spent hours researching the policies and procedures and had dozens of pages of documentation on me as a contingency plan. I would expect that an airline would do the same if you were in a similar situation after the significant research you’ve done! I would not just give up and say it’s your fault. That’s not an acceptable outcome in my opinion, especially after you’ve taken pains to do the right thing.
I didn’t expect any compensation but I did expect them to make good on the contract of carriage to get us home by rebooking us on the same itinerary just without the day long stopover.