Not a permanent one, we do many of this ourselves. I know what you saying is "correct" but even then it feels like we be facing the same issues.

But I like the "constant contact" about to send them a new "process flow" but a Simplified Excel Based on. The so they can edit the steps themselves. Trying to make the process diagrams less pretty, complex, something they are familiar with.(Middle Management is not very technical) Will see how that goes !